Thank you for shopping with i-DOO.
We are committed to providing a reliable, secure and efficient delivery experience for every customer.
ORDER PROCESSING
- Standard orders are normally processed within 1–3 business days.
- Customised, personalised or engraved products may require additional production time.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods or peak seasons, processing may take slightly longer.
QUALITY CHECK AND PACKAGING
Every order is carefully inspected before dispatch.
Products are securely packed to help protect them during transportation and ensure they arrive in the best possible condition.
Many i-DOO products are carefully hand-packed and presented in premium, gift-ready packaging.
Where applicable, our products may include:
- Luxury gift packaging
- Premium presentation boxes
- Carefully hand-packed presentation
- Protective outer packaging
- Gift-ready presentation suitable for special occasions
Gift packaging and presentation may vary depending on the product.
SHIPPING DESTINATIONS
We currently ship throughout Australia and to selected international destinations.
If your country is not available at checkout, please contact us through the Contact Us page and we will confirm whether delivery can be arranged.
DELIVERY TIMES
AUSTRALIA
Standard Delivery:
Approximately 2–7 business days after dispatch.
Express Delivery:
Approximately 1–3 business days after dispatch, where available.
INTERNATIONAL DELIVERY
Estimated international delivery:
Approximately 7–21 business days after dispatch.
International delivery times may vary depending on:
- Destination country
- Courier service
- Customs processing
- Local delivery conditions
- Public holidays
- Seasonal delays
Delivery estimates are provided as a guide and cannot be guaranteed.
CUSTOMISED AND PERSONALISED PRODUCTS
Personalised, engraved and specially produced items may require additional production time before dispatch.
Production times depend on the product, quantity and customisation requirements.
Where possible, the estimated production time will be confirmed before the order is processed.
TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking updates may take some time to appear after the parcel has been collected by the carrier.
SHIPPING COSTS
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package size and weight
- Selected shipping method
- Available courier service
Any applicable shipping charge will be shown before payment is completed.
CUSTOMS, DUTIES AND IMPORT TAXES
International customers are responsible for any customs duties, import taxes, handling charges or local fees imposed by the destination country.
These charges are not included in the product price or shipping fee unless clearly stated.
i-DOO is not responsible for delays caused by customs authorities.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please check your address carefully before completing your order.
i-DOO is not responsible for delays, failed delivery or additional charges caused by incorrect or incomplete address information supplied by the customer.
DELIVERY ISSUES
Please contact us as soon as possible if:
- Your order arrives damaged
- An item is missing
- You receive the wrong product
- Your tracking has not updated for an extended period
- Your parcel has not arrived within a reasonable time after the estimated delivery period
Please include your order number, contact details and clear photographs where relevant.
We will review the matter and assist as quickly as possible.
LOST OR DELAYED PARCELS
Courier delays can occasionally occur.
If a tracked parcel appears lost or significantly delayed, we may need to contact the courier and complete an investigation before a replacement or other resolution can be offered.
SAFE DELIVERY
Customers should ensure that the delivery location is safe and accessible.
Where authority to leave is selected or accepted, the customer assumes responsibility for the parcel after the courier records it as delivered, subject to applicable consumer law.
CONTACT
For shipping enquiries, please contact us through the Contact Us page.
Please include your order number where applicable.
Thank you for choosing i-DOO.
Thoughtfully Selected. Carefully Packed. Delivered with Care.