This page explains i-DOO's returns process. Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).
Faulty, damaged or incorrectly supplied products
If a product is faulty, unsafe, not of acceptable quality, does not match its description or is not fit for a disclosed purpose, please use our Contact page and provide the order details and information needed to assess the issue.
Where the ACL provides a remedy, the remedy may include repair, replacement or refund depending on the circumstances and whether the failure is major or minor. For a major failure, you may be entitled to reject the product and choose a refund or replacement, or keep the product and seek compensation for the reduction in value. For a minor failure, we may choose to repair the product within a reasonable time.
We may request reasonable proof of purchase and evidence of the issue. Where the ACL requires us to bear reasonable return costs, we will do so.
Voluntary change-of-mind returns
In addition to your ACL rights, you may request a change-of-mind return within 30 days after receiving the item.
To be eligible for a voluntary change-of-mind return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Contact us before sending an item so we can confirm the return instructions.
Unless required by law, return shipping costs for a voluntary change-of-mind return are the customer's responsibility. Original shipping charges are not refundable unless required by law.
Refunds
We will assess the returned item and advise the outcome. If a refund is approved, it will be issued to the original payment method. The time taken for the payment provider to make funds available is outside our control.
Exchanges
If an exchange is approved and the requested item is available, we will confirm the exchange process. If it is not available, we will discuss the available remedy or voluntary-return options.
How to contact us
Use our Contact page. A successful form submission does not itself confirm email delivery or acceptance of a return.